
UNCOMMON CARE
We go beyond expectations to create communities where people feel safe, valued, and connected.

Our commitment doesn’t end when we hand over the keys.
At Chard, we believe good real estate is more than bricks and mortar. It is about people — residents, neighbours, partners — and the experiences that turn buildings into living, thriving communities. Our approach to Customer Care is rooted in our promise of Uncommon Care: we deliver thoughtful, responsive service, listening not just to needs but to aspirations.
Service-driven amenities that enrich daily life.
What sets a Chard community apart? Thoughtful amenities designed to bring people together. Every property has its own character, but all are anchored by spaces that make daily life welcoming, easier, and more connected.
Chard Navigator
24/7 Concierge and Security![]()
Chard Elements
In-Suite AmenitiesThe Lookout
Community RooftopThe Hub
Cycling AmenitiesThe Summit
Health and WellnessThe Pet Project
Pet Amenities
Our Philosophy
We’re with you at every step
Whether we are collaborating with partners through each stage of development, drawing on more than three decades of experience, or creating a sense of comfort, security, and belonging for the Residents who call our buildings home, the Chard team delivers Uncommon Care at every touchpoint. Our vertically integrated approach ensures consistent communication, thoughtful follow-through, and a genuine desire to elevate the experience of everyone we serve.
Homeowner Resources
For general homeowner inquiries, contact customercare@chardproperties.com
Our Offices
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Chard Properties
Address
1400 - 510 Burrard Street, Vancouver, BC V6C3 A8Tel
+16046826046Contact usMail
info@chardproperties.com![]()
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Chard Development
Address
1400 - 510 Burrard Street, Vancouver, BC V6C3 A8Tel
+16046826046Contact usMail
info@charddevelopment.com![]()
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Chard property group
Address
1400 - 510 Burrard Street, Vancouver, BC V6C3 A8Tel
+16046826046Contact usMail
info@chardpropertygroup.com![]()
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Where to find us
MAP
FAQs
I live in a Chard managed rental building. Who do I contact with an issue?
To offer the best support, we recommend reaching out to your Building Manager or Resident Services Coordinator.
I am a Chard homeowner and have a question about a system or function in my home. Where can I find more info?
Check out our Customer Care page and select your home building.
For other inquiries, email customercare@chardproperties.com.
I am a Chard homeowner. Who do I contact if there is an issue with my unit.
If your home is under warranty, log into your Homeowner Portal HERE.
For all other inquiries, contact customercare@chardproperties.com
I have a press/media inquiry for Chard. Who should I contact?
For all press/media inquiries, please send an email to media@chardproperties.com.
Uncommon Care in action.
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Own a home
Discover opportunities to become a Chard homeowner.
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Rent a home
Explore Chard's purpose-built and professonally managed rental homes.
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Lease a commercial space
Find out more about Chard's commercial leasing and ownership offerings.
















